Refund policy

Effective Date: March 1, 2026

At ESSANTIALS, we are committed to providing high-quality blue light blocking glasses and eyewear designed to improve sleep and protect your eyes from digital screens. If you are not completely satisfied with your purchase, we are here to assist you.

1. Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

Glasses must be in original condition with no scratches or damage
All original packaging, case, cloth, and accessories must be included
Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

Final sale or discounted eyewear
Gift cards
Glasses that show signs of wear, scratches, or damage not caused during shipping
Products returned without original packaging or accessories

3. Return Process

To initiate a return, please contact us at:

📧 contact@essantials.com
📞 +1 917-695-3614

Please include:

Your order number
Full name
Reason for return
Photos if the glasses are defective or incorrect

Once your return request is approved, we will send you return instructions.

Returns must be sent to:

ESSANTIALS
30 N Gould St Ste R
Sheridan, WY 82801
USA

Customers are responsible for return shipping costs, unless the item received was incorrect or defective.

4. Refunds

Once we receive and inspect your returned glasses:

You will be notified if the refund is approved or rejected
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method

Please note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Exchanges

We only replace products if they are:

Defective
Damaged during shipping
Incorrectly shipped

If you need an exchange, please contact us within 7 days of delivery.

6. Late or Missing Refunds

If you have not received your refund yet:

Check your bank account
Contact your credit card company
Contact your bank

If you still need assistance, please contact us at contact@essantials.com.

7. Contact Information